Operations manager
Mandaluyong
Job Description
Posted on 3 July 2026
Oversee Multi-Function Operations Supporting Australian Business Success
Exceptional operations require strategic leadership. As the General Manager Operations, you'll oversee finance, HR, IT, and administration functions from Manila while partnering with Australian stakeholders to strengthen operational excellence, improve business performance, and develop high-performing teams.This executive opportunity offers long-term career growth within a stable international organization.
Your Role at a Glance- Employment Type: Full-Time
- Shift: Shifting
- Work Setup: On-site across global sites
- Competitive salary and performance-based incentives.
- Career growth opportunities with leadership development programs.
- Global exposure with travel opportunities across different regions.
- Access to top-tier training and professional development.
- Supportive, diverse, and inclusive workplace culture.
- Comprehensive health and wellness programs.
Qualifications/Requirements
What You'll Bring to the Table- Master's degree in Business Administration (MBA)
- At least 20 years of professional experience, including 15 years in senior leadership roles
- Proven experience managing multi-functional operations, shared services, or business support environments
- Strong leadership, coaching, and organizational development capabilities
- Knowledge of operational performance management and continuous improvement methodologies
- Lean Six Sigma Green Belt or Kaizen certification is highly advantageous
- Excellent communication and collaboration skills with Australian stakeholders
- Strong business systems knowledge, including NetSuite, HRIS, CRM, or similar platforms
- Highly organized with exceptional attention to detail
- Lead all operational functions, ensuring alignment with business priorities and Australian department expectations
- Oversee day-to-day delivery of services across finance, administration, recruitment, HR, fleet, IT, sales, and marketing to ensure accurate, timely, and effective support for Australian operations
- Standardize workflows, optimize internal processes, and implement reporting mechanisms to improve service reliability, transparency, and performance
- Foster a culture of accountability and continuous improvement across all support teams through clear performance expectations and values-based leadership
- Ensure compliance with company policies, governance frameworks, and operational standards across all teams
- Act as the key operational liaison with Australian department heads, ensuring consistent communication, alignment on deliverables, and responsiveness to evolving business needs
- Monitor workload distribution, capacity, and performance metrics to ensure resourcing meets the needs of Australian stakeholders
- Identify opportunities for system improvements, automation, and efficiency enhancements to strengthen collaboration between global teams
- Lead recruitment, onboarding, coaching, and performance management of global team members to build long-term capability, efficiency, and accountability
Join the Top 1% Talent. A better career. A better life.
At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia’s Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region’s most respected employers, committed to empowering talent through stability, opportunity, and continuous development.
Step into a career that moves with you. Apply today!
Work location
CITY OF MANDALUYONG, NCR, SECOND DISTRICT
Remarks
No additional remarks
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