TL - Banking and Finance Account (Clark) | Onsite | For Pooling
TASQ Angeles Full-time
Requirements:
- Bachelor's degree graduate, any field.
- Minimum experience of 4 years with customer service in the BPO/BPM industry
- A minimum of 1 year in the role of a Team Leader.
- Preferably with background or knowledge in Banking and Financial.
- Amenable to work in shifting/nightshift schedule in Clark.
- Amenable to work onsite
Responsibilities:
- Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
- Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
- Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
- Regularly formulate and execute internal and external governance
- Effectively handle client escalations and formulate actions to resolve any concerns
- Work with the operations managers to obtain necessary resources like training and support for the teams requirements
TASQAngeles
skills and ability to multitask.
• Preferably with background or knowledge in Banking and Financial.
• Amenable to work in shifting/nightshift schedule in Clark.
• Amenable to work onsite
Responsibilities:
• Meet SLA and KPIs
• Handle escalation calls...
TASQAngeles
Experience in usage of reporting tools like Avaya/Cisco.
• Preferably with background or knowledge in Banking and Financial.
• Amenable to work in shifting/nightshift schedule in Clark.
• Amenable to work onsite
Responsibilities:
• Able to effectively...
TASQAngeles
Requirements:
• Graduate of any 4-year course.
• 2-3 years of prior work experience.
• Experience working in the BPO Industry is an advantage.
• Preferably with background or knowledge in Banking and Financial.
• Excellent oral and written...