RTA - Banking and Finance Account (Clark) | Onsite | For Pooling
TASQ Angeles Full-time
Requirements:
- Graduate of any 4-year course.
- Minimum of 12-18 months of relevant experience in similar role.
- Working knowledge of multi-user computer systems, applications, and equipment along with work force management tools and techniques.
- Experience in usage of reporting tools like Avaya/Cisco.
- Preferably with background or knowledge in Banking and Financial.
- Amenable to work in shifting/nightshift schedule in Clark.
- Amenable to work onsite
Responsibilities:
- Able to effectively analyze and report on all aspects of day-to-day operations.
- Ability to download, collate, analyze, pull up trends and highlight key performance metrics.
- Reports have to be daily, weekly, monthly and quarterly.
- Detailed reporting with sub-metric drill downs and also summary dashboards have to be published.
TASQAngeles
skills and ability to multitask.
• Preferably with background or knowledge in Banking and Financial.
• Amenable to work in shifting/nightshift schedule in Clark.
• Amenable to work onsite
Responsibilities:
• Meet SLA and KPIs
• Handle escalation calls...
TASQAngeles
Requirements:
• Graduate of any 4-year course.
• 2-3 years of prior work experience.
• Experience working in the BPO Industry is an advantage.
• Preferably with background or knowledge in Banking and Financial.
• Excellent oral and written...
TASQAngeles
Requirements:
• Bachelor's degree graduate, any field.
• Minimum experience of 4 years with customer service in the BPO/BPM industry
• A minimum of 1 year in the role of a Team Leader.
• Preferably with background or knowledge in Banking...