SME - Banking and Finance Account (Clark) | Onsite | For Pooling
TASQ Angeles Full-time
Requirements:
- Bachelor's degree graduate, any field.
- Experience in handling escalation calls.
- Minimum of 3 years work experience as an SME in BPO/shared services industry.
- Excellent oral and written communication.
- Good problem-solving skills and ability to multitask.
- Preferably with background or knowledge in Banking and Financial.
- Amenable to work in shifting/nightshift schedule in Clark.
- Amenable to work onsite
Responsibilities:
- Meet SLA and KPIs
- Handle escalation calls
- Knowledge and experience on ticketing tools.
- Displays superb customer service skills and capabilities
- Basic Operating System knowledge
- Knowledge of common Microsoft Office products & service
TASQAngeles
Experience in usage of reporting tools like Avaya/Cisco.
• Preferably with background or knowledge in Banking and Financial.
• Amenable to work in shifting/nightshift schedule in Clark.
• Amenable to work onsite
Responsibilities:
• Able to effectively...
TASQAngeles
Requirements:
• Graduate of any 4-year course.
• 2-3 years of prior work experience.
• Experience working in the BPO Industry is an advantage.
• Preferably with background or knowledge in Banking and Financial.
• Excellent oral and written...
TASQAngeles
Requirements:
• Bachelor's degree graduate, any field.
• Minimum experience of 4 years with customer service in the BPO/BPM industry
• A minimum of 1 year in the role of a Team Leader.
• Preferably with background or knowledge in Banking...