Recoveries Back Office Associate - CBS
Metropolitan Bank and Trust Company Pasay Full-time
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Position Title: Recoveries Back Office Associate
Job Summary- Assists in meeting the bank’s objective in terms of efficiency in servicing of all loan and trade transactions of IBS customers in coordination with the Operating units and in accordance with the Bank’s existing policies and BSP regulations.
Specific Duties & Responsibilities:
Maintenance and Account Handling:
- Performs system maintenance for accounts including but not limited to rewrite and ensures these are done within the defined turnaround time with no errors.
- Maintains and updates memo lines for any maintenance done or correspondence received/sent by the department to be used as reference of other units.
- Handles account maintenance through PRIME XML Bridge file.
- Initiates and recommends improvement to streamline manual processes of Recoveries administrative tasks.
Collections Correspondence and Operations:
- Coordinates with the administration department for any messengerial services needed by the unit
- Assists the Collections Officers by performing back office functions such as consolidation of daily PTP, preparation and sending of payment report and RW inventory to DCAs and other tasks needed by the Recoveries Units
- Maintains and organizes the database of Rewrite and Payment Arrangement documents sent by clients to be used as reference of Recoveries Units. The documents must be distributed to RS/TL/RM within one (1) hour or as soon as possible if the account is nearing cutoff date.
Qualifications:
- Bachelor’s degree holder; preferably graduate of business course
- Proficient in the following Microsoft applications: Word, Excel and PowerPoint
- Typing speed of at least 30 words per minute (wpm)
- Knowledge on collection system is an advantage
- Collections and office and file management experience is an advantage
Other Details:
Rank: Rank and FileUnit: Consumer Business Sector / Credit Operations Group / Collections and Recoveries Division
Location: Pasay City
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