Technical Support Representative
Planas chuliganas Cebu Full-time
We are Planas Chuliganas, a European BPO with a 500+ strong team, expanding in Cebu!
We’re looking for Technical Support Specialists who enjoy solving problems, delivering great customer experiences, and continuously improving their skills. If you perform well in a fast-paced environment and adapt quickly to change, this role is for you.
Key Responsibilities- Provide technical support via chat and/or email
- Assist customers with technical installation and setup on Windows, Mac, Android, iOS, and routers
- Troubleshoot connection issues, login errors, and performance concerns
- Guide users through account setup and subscription-related concerns
- Educate customers on product features and security best practices
- Document interactions accurately using CRM tools
- Escalate complex technical issues to higher-tier support teams
- Maintain high customer satisfaction and resolution standards
Typical issues include:
- Technical connection failures
- Experiencing a slow internet connection; technical assistance is needed
- Server selection troubleshooting
- Device compatibility issues
- Billing or subscription support
- Completed at least Senior High School or College Level
- At least 1-year BPO or Technical Support experience (preferred)
- Strong English communication skills (written and verbal)
- Basic understanding of computers, networking, and internet concepts
- Willing to work on shifting schedules
- Amenable to work onsite
- Competitive salary
- Performance incentives
- Paid training
- Career growth opportunities
- Exposure to global cybersecurity support environment
- Supportive and collaborative team culture
NCR VoyixCebu City
countries worldwide.
Title: Technical Support Representative
Location: Cebu, Philippines (on-site)
Summary
Join NCR Voyix’s Technical Assistance Center (TAC) and be the first line of support for our customers.
You’ll troubleshoot technical issues...
Cebu City
Job Description
Posted on 5 May 2026
Job Title: Technical Support Representative
Job Summary
A Technical Support Representative provides frontline assistance to customers experiencing technical issues with products or services. The role focuses...
DatamaticsCebu City
REQUIRED
• Excellent communication skills, both written and verbal
• Communicate clearly, accurately, and professionally.
• Show empathy and understanding toward customers.
• Experience: At least 1 year of technical support experience.
• Experience...