IT Support Help Desk Advisor
Introduction
The IBM IT Support organisation is transforming how we provide Help Desk services. We are looking for talented help desk advisors to join a team in Manilla.
Your role and responsibilities
The IBM IT Support organisation is transforming how we provide Help Desk services. We are looking for talented help desk advisors to join a team in Manilla.
As a passionate, talented advisor, and integral part of this support team you will deliver a premium support experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor in delivering IT Support that will delight our IBM Users.As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal will be to deliver excellence in solving end user problems.
As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the user needing support.You'll be comfortable in technical environments and quickly be able to analyse complex multi-system issues. Sometimes you'll need to build great relationships with colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is happy, and issue is resolved.
This role requires someone who has superb communication, collaboration and problem-solving skills, can multi task and who is an active listener with the flexibility to modify approach and adapt to customers' needs.
Required education
Associate's Degree/College Diploma
Preferred education
Associate's Degree/College Diploma
Required technical and professional expertise- Extensive Windows / Mac / Linux experience professionally and/or personally
- Extensive professional troubleshooting expertise
- Customer experience and service focus
- Experience in successfully interacting with customers
- Proven problem-solving skills
- Fluent in written and spoken English
- Must Be Amenable to work in a full return to office set up in Quezon City (Rotating shift)
- Strong operational knowledge of Windows, Red Hat Linux, MacOS, and iOS operating systems
- Expertise with O/S application programs, system diagnostics and local/remote support structure.
- Experienced support desk representative
- Experience supporting Outlook, MS Office, MS Teams, OneDrive, Box, and Windows.
- Knowledge of system configuration, physical and network connectivity.
- Windows or Mac Technical Certifications
ABOUT BUSINESS UNIT
The IBM Finance organization is responsible for driving enterprise performance and transformation. We are the financial stewards of IBM, delivering IBM's financial strategy, developing new business models, and mitigating enterprise risk. Do you have a passion for creating business value?Join our team in accounting, financial planning, pricing, business controls, tax, treasury, business development (acquisitions & divestitures), and global financing.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualifiedapplicants will receive consideration for employment without regard to race,color, religion, sex, gender, gender identity or expression, sexualorientation, national origin, caste, genetics, pregnancy, disability,neurodivergence, age, veteran status, or other characteristics.IBM is alsocommitted to compliance with all fair employment practices regardingcitizenship and immigration status.
OTHER RELEVANT JOB DETAILS
For additional information about location requirements, please discuss with the recruiter following submission of your application.