Manila - IT Support Specialist (ZR_23487_JOB)

apartmentBrunt Work placeManila scheduleFull-time calendar_month 

This is a remote position.

Schedule: Monday to Friday, 8:30 AM – 5:30 PM Eastern Time (ET) (1-hour unpaid break)

Total Weekly Hours: 40 hours

Our client is seeking a proactive and experienced Technical Support Specialist to join their team. This is a fully remote role where you will be responsible for resolving a wide range of IT-related issues, ensuring system uptime, and assisting team members with technical challenges.

The ideal candidate will have a solid background in IT support, excellent communication skills, and the ability to diagnose and resolve technical problems effectively.

Key Responsibilities
  • Provide timely and effective technical support to team members.
  • Troubleshoot and resolve VPN access issues.
  • Address and resolve Outlook and email-related problems.
  • Coordinate with an external IT company when necessary.
  • Handle urgent and immediate technical issues as they arise.
  • Ensure systems and tools remain operational and experience minimal downtime.
  • Assist staff with a wide range of technical challenges to maintain productivity.
Requirements
  • Proven experience in IT support roles.
  • Must have a Windows OS device.
  • Strong understanding of VPN systems and remote access.
  • Proficiency in Microsoft Office 365.
  • Excellent problem-solving and critical thinking abilities.
  • Strong verbal and written English communication skills.
  • Flexibility to work outside standard hours if needed.
  • Experience using remote support tools and platforms.
  • Applicants must submit a video recording introducing themselves and explaining how they can add value to the client.
Independent Contractor Perks
  • HMO coverage available in eligible locations
  • Permanent work-from-home setup
  • Immediate hiring
  • Steady freelance opportunity

ZR_23487_JOB

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