IT Support Engineer (IT Service Desk or IT Help Desk) | JULY START DATE

Key Responsibilities:

• Maintain and repair Windows and macOS desktops to ensure smooth operation and reduce downtime.
• Troubleshoot hardware, software, and network issues, including system crashes and app errors.
• Provide Tier 1 and Tier 2 support onsite and remotely to resolve technical problems quickly.
• Install and manage desktop software, productivity tools, and business apps.
• Set up and support local/network printers and resolve related issues.
• Configure and support secure VPN access for remote users.
• Manage Microsoft 365: user accounts, mailboxes, licenses, and app support.
• Monitor and maintain endpoint security tools, including antivirus updates.
• Administer Active Directory: user setup, group policies, and access control.
• Document processes and solutions for internal reference.
• Support IT projects, system upgrades, and deployments.

Qualifications and Skills:

• 2+ years in IT support, with experience in both Windows and macOS.
• Proficient in Active Directory, Microsoft 365, VPNs, and printer support.
• Familiar with endpoint protection, patching, and backups.
• Basic server and firewall knowledge is a plus.
• Able to work night shifts independently and handle urgent issues.
• Strong multitasking, communication, and problem-solving skills.
• Committed to excellent service with a proactive approach.