Shift Manager

The Shift Manager oversees daily restaurant operations during assigned shifts to ensure quality service, cleanliness, customer satisfaction, and team coordination in a Korean BBQ dining setup. They lead the front and kitchen staff, manage guest concerns, and ensure smooth shift transitions.

KEY RESPONSIBILITIES

• Manage and lead service crew, kitchen staff, and grill attendants during shift.
• Assign stations, monitor breaks, and ensure proper rotation of duties.
• Conduct pre-shift briefings and post-shift debriefings.

• Ensure high standards of customer service at all times.
• Handle customer concerns or complaints professionally and efficiently.
• Monitor table turnover and ensure smooth flow of dine-in service.

• Monitor grilling stations, side dish replenishment, and buffet counters (if applicable).
• Ensure cleanliness and food safety protocols are strictly followed (especially for raw meats).
• Check that exhaust fans, tabletop grills, and other equipment are functioning properly.

• Submit end-of-shift reports (sales, inventory usage, incident logs).
• Assist with daily inventory checks and ordering when necessary.
• Ensure compliance with company policies and DOH/DTI/LGU standards.

• Supervise cash handling and closing reports.
• Ensure accurate billing and prevent order fraud or manipulations.

• Bachelor's Degree in Hotel and Restaurant Management or related field
• 1-2 years managerial experience
• Customer Service and Interpersonal Skills
• Experience in Food Service or Hospitality
• Knowledge of Food Safety and Regulations