IT Assistant - Service Desk

apartmentRose Pharmacy Inc. placeMandaue calendar_month7/9/25

ROSE PHARMACY INC.

Company Profile:

With over 368 branches in strategic locations all over the country, Rose Pharmacy is recognized as one of the Philippines’ top pharmaceutical retailers, providing customers with easy access to quality health and beauty products.

Rose Pharmacy recently joined forces with Robinsons Retail Holdings Inc. (RRHI), the second largest retailer in the country, in October 2020. Committed to offering the best health and beauty shopping experience to customers with the unique touch of passionate care, Rose Pharmacy continues to expand its services beyond conventional limits – serving customers at the comfort of their own homes with RosExpress Delivery, fulfilling health and beauty needs across the country with the Rose Pharmacy Online Store’s nationwide delivery, and providing round-the-clock service with 24-Hour stores.

With a strong focus on bringing value to customers, Rose Pharmacy has launched Rose Pharmacy Generics, ensuring high-quality prescription and over-the-counter medicines are made widely available for everyday affordable prices. The Guardian line of personal care products bring gentle, quality care for every member of the family at consistently low prices as well.

Rose Pharmacy’s monthly Hot Deals, SuperSavers, and Buy More Save More promotions and special offers further provide great value to customers both in-store and online.

IT ASSISTANT - HELPDESK (FOR POOLING)

Job Description:

Respond to helpdesk tickets, phone calls, and emails to provide first-line support to end-users.
Escalate complex issues to higher-level IT staff as necessary.
Guide users through step-by-step solutions for technical problems.
Educate and train employees on basic IT practices, including password security, software usage, and data backup.
Assist in onboarding new employees by setting up workstations, email accounts, and necessary software.
Maintain inventory records of IT equipment and software licenses.
Document all support requests and resolutions in the helpdesk ticketing system.

Job Qualification:

A graduate of BS in Information Technology, Computer Science, or a related field.
1-2 years of experience in a helpdesk or IT support role.
Proficient in Microsoft Office (Word, Excel and Powerpoint)
Willing to be assigned in Mandaue City, Cebu

We Offer:

HMO
Life Insurance
Personal Accident Insurance
Company Uniform
Sick and Vacation leave credits

Work Schedule: 8:00AM-6:00PM (Monday to Thursday) and 8:00AM-5:00PM (every Friday)

Salary Range: 14,000-15,000

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