Virtual Staff

Virtual Specialist - Join Our Healthcare Team

We are looking for a skilled and compassionate Virtual Specialist to become an integral part of our healthcare team. The ideal candidate will bring proven experience in front desk duties within the US healthcare system, exceptional communication skills, and a knack for efficiently managing patient interactions, administrative tasks, and payment processing.

Key Responsibilities:

• Manage front desk operations, including professionally greeting patients, answering phone calls, and promptly responding to inquiries.
• Verify patient insurance eligibility and benefits to ensure accurate billing and timely reimbursement.
• Accurately and efficiently update patient information across multiple Electronic Medical Records (EMRs) and Electronic Health Records (EHRs) systems.
• Post patient payments and insurance reimbursements, ensuring accurate and timely recording of transactions.
• Utilize outstanding communication and interpersonal skills to provide exceptional service to patients and collaborate effectively with team members.
• Address patient queries and concerns courteously, delivering clear assistance and information in a timely manner.
• Maintain strong proficiency in English to ensure effective and professional communication.

Requirements:

• Proven experience in front desk duties within the US healthcare system.
• Exceptional communication skills, with fluency in English.
• Strong interpersonal skills, with the ability to engage with patients and colleagues in a friendly, professional, and empathetic manner.
• Demonstrated experience in verifying patient insurance eligibility and benefits.
• Proficiency in working with multiple EMR and EHR systems to update and manage patient information accurately.
• Experience in posting patient payments and insurance reimbursements.
• Ability to handle patient queries, emails, and appointments efficiently.
• Detail-oriented with excellent organizational and time-management skills.
• Ability to thrive in a fast-paced, dynamic healthcare environment.
• Phone Support
• Admin Support
• Customer Service
• Chat Support
• Phone Support
• Admin Support
• Customer Service
• Chat Support