CSR Financial Account - Fixed Weekends Off (B)

apartmentCaldwell Communications placeCebu calendar_month 
FINANCIAL ACCOUNT SPECIALIST

Cebu City | Onsite

Job Description

We are looking for Financial Customer Service Representatives to assist clients with account inquiries, billing concerns, and financial transactions while delivering accurate and professional support.

Responsibilities:

  • Respond to financial inquiries via phone, chat, or email
  • Assist with payments, account updates, and billing concerns
  • Document all customer interactions accurately in the system
  • Escalate complex issues to supervisors when necessary
  • Maintain productivity, quality, and customer satisfaction metrics

Schedule & Training:

  • Shifts may include nights, weekends, and holidays
  • Paid training on financial systems and processes

Requirements:

  • Must have at least 3-6months of BPO experience
  • At least a High School or Senior High School graduate
  • Strong English communication skills
  • Customer-focused and detail-oriented
  • Basic computer literacy and multitasking ability
  • Willing to work onsite in Cebu City
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