Customer Service - Olongapo

• 13th month bonus
• Work from home (Remote)

Company Profile

As a Customer Service, you will be working closely with Clients, Executives, and Cleaning Specialists, to deliver cleaning services to the clients.

Responsibilities

Client Interaction and Issue Resolution:

• Collaborate with Executives, Operations, and Supervisors to ensure smooth business operations and exceptional client service.
• Manage client quotations and billing, ensuring accuracy and timeliness.
• Address and resolve client issues promptly, providing effective solutions to enhance client satisfaction.
• Handle and resolve incoming client inquiries through phone calls, emails, and messages with critical thinking and negotiation skills.

Operations Support:

• Work closely with the Operations Team to manage worker scheduling, ensuring efficient deployment to client sites.
• Assist in process improvement initiatives, optimizing schedules, and increasing overall task efficiency to support business growth and profitability.
• Create necessary documentation, such as permits to work, prior to job commencement for existing clients.

Administrative Support:

• Provide administrative assistance to other departments as needed.
• Perform any other ad-hoc duties as assigned.

• Remote role.
• Candidates must possess at least a Degree in any field.
• 1-2 years of working experience in Sales/Customer Service/Operations is preferred.
• Good interpersonal skills.
• Speak and write proficiently in English.
• Full-Time position. The ability to start immediately is preferred.
• Working Hour(s): 6 days a week with one off day
• Shift: 6am to 3pm, 9am to 6pm, 1pm to 10pm
• 50 Mbps network of internet access is required.

• Work from home
• 13th month bonus