Technical Support Representative / up to 16k salary with up to 25k monthly bonus
About the role
We are seeking a highly motivated and customer-focused Technical Support Representative to join our team in Baguio City, Benguet. In this full-time position, you will be responsible for providing exceptional technical support and assistance to our valued clients.
What you'll be doing- Provide timely and effective technical support to customers via phone, email, and chat channels
- Troubleshoot a variety of technical issues and guide customers through step-by-step solutions
- Escalate complex problems to the appropriate team or department for resolution
- Maintain accurate records of customer interactions and provide detailed reports
- Continuously expand your knowledge of our products and services to better assist customers
- Contribute to the improvement of our technical support processes and procedures
- Willing to work fulltime on-site
- Amenable to be in the night shift schedule
- MUST have a technical support experience
- Strong customer service and communication skills, with the ability to provide a positive and empathetic experience
- Excellent problem-solving and analytical skills to effectively diagnose and resolve technical issues
- Solid understanding of computer hardware, software, and networking concepts
- Proficiency in using various software and communication tools to support customers
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Flexible and adaptable, with a willingness to learn and take on new challenges
What we offer
We are committed to providing our employees with a rewarding and fulfilling work experience. As a Technical Support Representative, you can expect:
- Competitive salary of up to 16,000 with 10% night differential (17,500 pesos monthly average)
- 10,000- 25,000 pesos high commission monthly average bonus
- Comprehensive health and wellness benefits to support your well-being
- Opportunities for professional development and career advancement
- Collaborative and supportive team environment
- Modern and comfortable work facilities in the heart of Baguio City
About us
We are a leading provider of innovative technology solutions. With a strong focus on customer satisfaction, we strive to deliver products and services that exceed the expectations of our clients. Our team of dedicated professionals is committed to driving innovation and contributing to the success of our customers.
If you're ready to join a dynamic and thriving organization, we encourage you to apply for this exciting opportunity. Click the "Apply Now" button to submit your application.