Tooling SME

apartmentTrinity Workforce Solutions, Inc. placeTaguig calendar_month4/7/26

Job Description

Tooling SME

Permanent
Dayshift | Hybrid 3x a week – On-site | BGC Taguig/Makati
Salary Offer: Open to discuss

The SME is responsible for providing technical expertise in the implementation, configuration, integration and optimization of IT operations and monitoring tools across enterprise environments. The role involves enabling end to end observability, ensuring tools availability, managing upgrades, maintaining tool performance and aligning tool capabilities with business service objectives and operational process

Key Responsibilities

Deploy, configure, and optimize enterprise monitoring tools
Lead onboarding of applications of business services into the monitoring ecosystem – ensuring complete telemetry coverage
Create, maintain and optimize dashboards, alerts and service level reports for various stakeholders.
Integrate observability tools with ITSM, CMDB and automation platforms to enable event correlation and incident automation
Ensure tool health, performance and scalability through proactive maintenance and upgrades
Support resilience and availability reporting by aligning tool outputs with business service KPIs and SLIs
Participate in POCs and evaluate new tools to enhance observability

Required skillset & experience:

5+ years of experience in IT monitoring/ operations/ observability management
Technical expertise in atleast 2 areas below

o APM tools,: APPD, ELK, Science logic
o Infra monitoring: Solarwinds, Grafana
o Event management: ServiceNow, Moogsoft

o Log management: ELK, Splunk

o Integrations using rest APIs , CMDB synchronization and data enrichment

o Automation (Python, Ansible)

Familiarity with incident, problem, change management processes
Strong analytical, reporting and stakeholder management skills.

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