Residential Coordinator | Hybrid | Baguio | Night Shift | Up to PHP28K

Strengthen rental portfolio outcomes through strategic property coordination

With Emapta, this is a long-term global career built for top 1% talent seeking stability, progression, and a highly structured professional environment.

Role Snapshot

Salary: PHP 25,000 - PHP 28,000

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Hybrid work arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

• At least 1-3 years of experience in leasing or property management
• Knowledge of housing laws and statutes is an advantage
• Strong leadership, critical thinking, and organizational skills
• Excellent written and verbal communication skills
• Ability to multitask and manage multiple projects effectively
• Proficiency in property management software, particularly Propertyware
• Professional, detail-oriented, and capable of working independently

• Provide outstanding customer service as primary contact for tenant interactions
• Optimize property management processes and resolve tenant concerns promptly
• Align management activities with property owner objectives
• Enhance tenant retention and property value
• Support ownership and company interests

• Manage lease administration, financial oversight, tenant communication, and HOA coordination
• Organize move-ins and move-outs
• Handle financial transactions and daily operations
• Collaborate with onshore teams and internal departments
• Uphold property standards and ensure compliance with housing laws
• Deliver consistent, high-quality tenant service

• Update PMS with insurance policies and property data
• Upload documents to Google Drive for portfolio integration
• Verify HOA rules and documentation accuracy

• Send legally required tenant notices

• Draft rental management agreements for signature
• Confirm payment of deposits and tenant charges
• Input accurate lease data including fees and program terms
• Submit agreements for peer review
• Manage leasing commissions and renewal fees
• Coordinate lease submissions to HOAs
• Update systems with lease and tenant information

• Verify signed leases and completed payments
• Ensure utility transfers to tenants
• Communicate move-in details and access instructions
• Coordinate readiness with internal teams
• Provide tenant welcome packets
• Coordinate licensing and occupancy inspections

• Manage utility setup and billing adjustments
• Submit check requests for payments
• Escalate missing or unusual utility bills

• Serve as main contact for tenant concerns post move-in
• Manage tenant portals and documentation
• Address violations, charges, and notices
• Process requests via Zendesk and Dialpad
• Handle lease amendments including changes and add-ons
• Issue violations and communicate charges

• Track rent collections and ensure accurate recording
• Monitor payment plans and follow up on late payments
• Coordinate with teams to reduce arrears

• Coordinate resolution of work orders
• Liaise between tenants and vendors
• Analyze request patterns and recommend preventive actions
• Schedule maintenance and submit invoices

• Coordinate move-out notices and inspections
• Schedule cleaners and manage turnover activities
• Submit ledger adjustments for related charges

• Prepare invoices for approval and review
• Validate GL coding and property allocations
• Resolve discrepancies and submit adjustments
• Review owner statements for accuracy
• Approve qualified invoices

• Build strong tenant and prospect relationships
• Identify process improvement opportunities
• Ensure seamless collaboration across teams

• Meet and exceed individual and team KPIs
• Update leasing KPIs and rent trackers

About the Client

Their vertically integrated services, including maintenance and operations, ensure quality and control. Recognized on the Inc. 5000 list, they have expanded across multiple U.S. markets, building a reputation for operational excellence, strong client partnerships, and a high-performance, team-driven culture.

Welcome to Emapta Philippines!

We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!