Japanese Support

Job Description

This person will be part of a team of experts who are responsible for handling network support, problem management, managing network performance and proactively identifying issues before they become customer affecting.

• Drive the innovation and evolution of NTT Global Networks systems and tools.
• Design and deliver advanced Network Services.
• Serve as the primary point of contact for Japanese-speaking clients and stakeholders
• Translate and interpret between Japanese and English for various business communications
• Come up with latest and greatest technology ideas and establish proof of concept for the new technologies.
• Drive aggressive implementation of Network requirements for functionality and quality.
• Drive infrastructure standards and guidelines, Performance analysis, benchmarking and detailed design of the system.
• Directly interact with members of the GOC Operations to develop a broad understanding of Network Best Practices.

• Fluency in both Japanese and English, with excellent written and verbal communication skills
• Own and manage customer issues and see problems through to resolution.
• Passion for networking, IT or computer science, knowledge of technologies
• An interest to learn SDN, NFV, SD-WAN, cloud infrastructure technologies, virtualization, virtual switches, virtual routers technologies
• Good understanding of IT best practices and procedures, like ITIL v3.
• Strong time management and complex task organization skills

• At least JLPT N3 certification preferred; equivalent language proficiency may be assessed for qualified candidates.
• Any Network or Security certification is a plus

Additional Requirements:

• BS Degree in computer science, engineering or equivalent experience desirable
• Willingness and ability to conduct meetings and field communication outside of normal working hours to accommodate teams based internationally, as needed
• Ability to work effectively with clients, senior management, staff and vendors
• Excellent oral and written communication and presentation skills required