[ref. r70856302] Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is hiring a detail-oriented and dedicated Medical Virtual Assistant to support a highly respected physical therapy practice based in Alaska. This is a full-time, long-term remote opportunity for someone experienced in healthcare administration, insurance coordination, and patient communication.

If you value professionalism, teamwork, and making a difference in patients’ lives — this is the role for you.

About the Practice

This growing physical therapy clinic is committed to exceeding patient expectations and creating a supportive, high-performing workplace culture. The team operates with five guiding values: Excellence, Integrity, Longevity, Kindness, and Unity — and they are looking for someone who will embody these qualities in their daily work.

The clinic fosters a culture built on clear communication, personal accountability, continuous learning, and mutual respect. As a virtual assistant, you’ll be welcomed into this culture like any on-site employee, with structured onboarding, regular team communication, and a strong sense of belonging.

• Join a mission-driven team that values growth, accountability, and compassion
• Work remotely while feeling fully integrated and respected as part of the team
• Receive structured training and clear expectations from day one
• Be part of a workplace culture that truly walks the walk — not just talks the talk

Responsibilities

You will begin with tasks focused on insurance verification and data entry, with the opportunity to take on additional responsibilities as you grow in the role.

Initial Tasks:

• Conduct insurance verification phone calls and complete documentation forms
• Enter data into the clinic’s internal systems (Prompt, Excel)
• Scan and upload completed forms to patient charts

Future Responsibilities:

• Prepare, submit, and follow up on pre-authorizations
• Track authorization statuses and update systems accordingly
• Assist with data entry and documentation for the billing and scheduling teams
• Communicate with insurance providers and patients as needed

• Prompt (EHR)
• Weave, Breakthrough, Limber
• Excel, Outlook, SharePoint
• Various insurance portals

Note: Dual monitors and access to a printer with scanner functionality are required.

• Strong English communication skills, both verbal and written
• Prior experience with insurance verification, authorizations, or medical admin work
• Tech-comfortable and organized, with attention to accuracy
• Willingness to learn new systems and follow defined processes
• Team player who values kindness, integrity, and continuous growth
• Ability to work full-time Alaska Standard Time hours

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families in the Philippines.