CSR Non Voice - Healthcare Account (B)

apartmentCaldwell Communications placeCompostela calendar_month5/18/26

Customer Service Representative – Healthcare
Cebu City | Onsite

Caldwell Communication

Job Description:

We are seeking Healthcare Customer Service Representatives to assist patients and clients with inquiries related to healthcare services, insurance concerns, and account support while delivering accurate and professional customer service.

Responsibilities:

Respond to patient and client inquiries via phone, chat, or email
Provide guidance on healthcare services, claims, and coverage
Assist with form submissions and claim processing
Document all customer interactions accurately in the system
Escalate complex concerns to supervisors when necessary
Maintain service quality and customer satisfaction metrics

Schedule & Training:

Shifting schedules, including nights and weekends
Paid training on healthcare systems and company processes

Requirements:

At least a High School or Senior High School graduate
Strong English communication skills
Customer-oriented with attention to detail
Basic computer skills and multitasking ability
Willing to work onsite in Cebu City

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