Healthcare Account Representative

Caldwell Communication

About Caldwell Communication

Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are seeking Healthcare Account Representatives to provide support for patient inquiries, insurance questions, and service-related concerns. Ensure accurate information and quality service at all times.

Responsibilities:

• Respond to patient and client inquiries via phone, chat, or email
• Provide guidance on healthcare services, claims, and coverage
• Assist with form submissions and claim processing
• Document all interactions accurately
• Escalate complex issues to supervisors when necessary
• Maintain service quality and satisfaction metrics

Schedule & Training:

• Shifting schedules including nights and weekends
• Paid training on healthcare systems and company processes

Requirements:

• At least High School or Senior High School graduate
• Strong English communication
• Customer-oriented with attention to detail
• Basic computer skills and multitasking ability
• Onsite availability in Cebu City

• Competitive pay and incentives
• Exposure to healthcare accounts and industry knowledge
• Collaborative environment with growth opportunities

Apply Now

Join Caldwell to provide exceptional healthcare support while building a rewarding BPO career in Cebu!