Sales Order Specialist

The Sales Order Specialist generates quotes and enters order information into relevant systems, supporting the quote to billing processes. They also consistently enhance customer experience through improving timeliness in service delivery by achieving the guaranteed average turnaround time, based on agreed product/process and reducing the resolution time with agreed quality for sophisticated requests and specialty accounts (may include implementation of Service Level Agreement).

The successful candidate is responsible for the order process for a designated group of customers or a designated geographical area; meeting requirements in an accurate and timely manner, providing expertise to internal and external customers in all related matters, thereby delivering customer satisfaction whilst ensuring that the company's goals and objectives are met.

Responsibilities:

• Responsible for the implementation of the entire order to billing process and for providing ongoing order management support for sales and clients.
• Support the end-to-end process of Specialist Products
• Aligned to a designated client base and is accountable for establishing relationships with internal and external customers, playing a key role in improving service results.
• Confirms all client positions are accurate for sales and financial reporting and is accountable for adhering to SOX compliance controls and third-party guidelines.
• Own and handle the entire end to end order life cycle, including order preparation, order monitoring, permissioning and billing/credits/cancellations for new and renewal orders.
• Acquire information required to process orders (user data, product reference details, installation details, exchange requests, billing dates, sales codes,billing account contacts).
• Ensure appropriate technical and commercial approvals are in place.
• Provide research and support for billing disputes, ensuring issues are resolved according to departmental guidelines (which may include Service Level Agreements).
• Handle pending book calls with internal partners, raising all delays where interaction is required.
• Make sure forecasted install and billing effective dates are accurately uploaded into local database/back-office order tracking system.
• Implement release of billing for all services and charges.
• Maintain accurate client site billing & location details, and contact/user records on internal systems.
• Reconcile out of date Opportunities to orders.
• Provide timely support and resolution regarding Data and Compliance issues.
• Review Free Trial expiration notices with account teams.
• Process order adjustments, applying appropriate commercial policies and guidelines.
• Establish key client and sales relationships to facilitate improved administration and customer satisfaction.
• Assist in annual renewals processing, including analyzing pricing, reviewing amendments and invoicing
• Handle and resolve external & internal queries relating to quote/order status, billing, client account information/ permissioning, and compliance issues.

Qualifications:

• 1-2 years of significant work experience
• Graduate/post-graduate in related field such as Commerce or Accounting.
• Sales Order Specialist / Order Management experience is advantage

Required Skills:

• Good data interpretation skills
• Good understanding of computer systems; knowledge on SAP, SalesForce and Siebel is an advantage
• Has excellent focus for accuracy, completeness and value for assigned tasks which leads to providing an excellent customer experience.
• Ability to prioritize and has attention to details
• High curiosity about learning and champions effective teamwork and has the ability to multi-task.
• Should possess excellent written and verbal communication skills
• Ability to work independently on multiple activities, showing appropriate level of prioritization and skills in handling critical issues
• Should be willing to work in any shift schedule