Medical Records Specialist

Take advantage of a fresh opportunity to work with us as a Medical Records Specialist at Smiles On Demand by Vervent Philippines!

Job Summary:

The Medical Records Specialist reaches out to medical facilities and/or their business associates to obtain copies of medical records.

Job Description:

• Verify that the medical facility has the necessary records for the patient and the specified dates required by the insurance company.
• Confirm the practice location and treatment history of the patient, if records from a specific provider are requested.
• Identify and contact the appropriate location where medical records are processed for the requested practice or provider.
• Ensure that the facility acknowledges the request for records, and, if not received, transmit the request via fax or email.
• Discuss and settle fees required by the facility to cover the cost of copying records.
• Request the return of records through uploading to our portal/website, email, fax, or mail.
• Review and successfully address correspondence received from the medical facility and/or their business associates.
• Review the notes in the system for each order to identify what actions are needed to advance the order.
• Review documentation within the order to ensure compliance with medical facility requirements.
• Collaborate with other departments to facilitate and ensure the acquisition of medical records.
• Maintain ongoing communication with the medical facility and/or their business associates to facilitate the timely progression of the request until records are received.

Screening Criteria:

• At least 1 year of work experience in doing outbound or inbound calls.
• Strong verbal and written communication skills.
• Good phone etiquette.
• Must have a stable employment history.

Required Qualifications:

• Ability to request and fulfill a high volume of medical record requests.
• Exceptional attention to detail and organizational abilities.
• Have high energy, be a self-starter, great teammate, and ready to roll up your sleeves to get things done.
• Possess a strong work ethic and commitment to improving patients’ lives.
• Be flexible and adaptable with a drive to go above and beyond.
• Enjoys problem-solving in a dynamic, fast paced, team-based, and rapidly changing environment.
• Can support PST hours.

Desired Qualifications:

• At least 1 year of experience using Electronic Medical Records and/or medical practice management.

Special Conditions for this Position:

• HIPAA Certification

Enjoy the following perks when hired:

• Earn up to 25k with a weekly payout
• 50% Monthly Bonus
• Flexi-Leave Policy
• In-house HMO Health Plan
• Fully paid PagIbig & PhilHealth contributions
• Free Transportation (Sibulan office)
• Free Daily Lunch

To get started with your application, please visit our office in Purok 5, Magatas, Sibulan, and bring your updated resume or send it to rec••••••••@smilesondemand.com.

APPLY NOW and BE A PART OF OUR GROWING FAMILY!

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