Hiring for Operations Manager: Telco Account - Cebu Site | On-site
Foundever Cebu Full-time
Job Description:
➢ Client Contract and Communication- Assists the Senior Manager, Account Operations as a strategic driver for the client
- Assists the Senior Manager, Account Operations in developing and maintaining partnerships with clients to
- Develop and maintain client rapport and complete satisfaction with contract and customer services.
- Functions as link between company and client
- Assists the Senior Manager, Account Operations in maintaining updated client contracts by documenting
- Assists the Senior Account Manager in dealing with pricing and contract negotiations and other cost issues
- Directly accountable for and routinely reviews account’s performance against contract metrics and client
- Provides client complete, accurate, timely, and professional performance reporting as required. Assures that
contract requirements including service levels, talk times, handle times, response time, escalations, quality
sat scores, etc. are routinely conveyed and understood by team members.- Assists and/or provides the lead role in client communications in matters of support center performance
reporting, billing, systems, staffing, product development, and complaints. Communications, including
telephone, e-mail, letter, fax, personal, group meetings, presentations, and site visits are expected to be
thorough, professional, and polished at all times. Is accountable for the information conveyed to clients and
responsible for distribution to internal management, Sales and staff of key information received.
Winning English Alternative School, Inc.Cebu City
Job Title: Travel Operations Manager
Location: Cebu, Philippines (Primarily Cebu-based travel)
Department: Operations
Employment Type: Full-time
Salary Range: Php 16,000 – Php 22,000/month (based on experience)
Job Overview
Winning English...
Operation Smile PhilippinesCebu City
General Description:
The Operations Manager is responsible for overseeing the Operation Smile Philippines Cebu Center of Excellence (COE) daily operations, supplier alignment, government relations, strategy development, program planning, facility...
Cebu City
including manpower, equipment, and materials.
Qualifications/Requirements
• Strong leadership and people management skills.
• Proficiency in operations planning, resource allocation, and KPI monitoring.
• Strong communication skills (both written...