Business process analyst

Job Description

• Energize teams and stakeholders in collecting data, conduct diagnostic analysis, identify opportunities that positively impact quality, cost, delivery excellence, and customer satisfaction, and present action plan to management
• Leading ongoing reviews of business processes and developing optimization strategies
• Conduct Business Case Analysis & Process Re-engineering for the company and the clients
• Team up with various stakeholders in upholding compliance in all organization policies, standard procedures, and other regulatory body (ISO, Quality Management, Information Security, etc.)
• Validate control plans and governance processes set up in the business
• Establish, maintain, and publish project and initiative dashboards
• Co-pilot for team members in project work, and providing assistance to understand and utilize a portfolio of operational excellence and change management tools
• Staying up-to-date on various technology driver-process and IT advancements to automate and modernize systems

• Responsible in the formulation of operating guidelines and procedures on systems, products, services, and operational concerns
• Understanding management and customer needs of the process and driving initiatives (focused on process optimization, cost reduction, customer experience and operational excellence)
• Create workflows for business process through flowcharts, procedural notes and associated documentation as required
• Perform audits as scheduled to ensure that policies and standard operating procedures are being complied by all departments
• Formulate techniques for quality data collection to ensure adequacy, accuracy and legitimacy of data needed for review of process and performance
• Identify, design, recommend and document the improvement of business processes of the company and the clients
• Ensure effective execution and evaluation of the performance of implemented procedural initiatives and automated processes
• Create and enforce process excellence policies and procedures to ensure efficient project review and analysis prior to execution
• Provide thoughtful leadership and advice to management on process improvement and in developing transformational business cases
• Calculate financial cost & benefits

• Facilitate project blue-chip meetings to ensure stakeholders are aware of the purpose of each project and have been involved in the design, planning, and implementation of every process improvements
• Determines and defines project scope and objectives
• Develops and manages a detailed project schedule and work plan
• Monitor deliverables and ensuring timely completion of projects
• Provide data-driven decisions and recommendations to ensure allocation of resources and maintaining cost efficiency are considered during project execution
• Oversees the preparation of annual and other recurring projects status and updates on a consistent basis to various stakeholders about any strategy, adjustment, and project progress

• Role may start as individual contributor but should eventually be capable of handling a subordinates
• Recruits, interviews, hires, and trains new staff in the department.
• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations

To apply, you must be an expert on the following requirements:

• Three (3) Years Well-established Experience as Business Analyst, Process Excellence, and similar roles
• People management experience is a plus but not required
• Well verse in MS office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp, etc.)
• Solid background with Project and Time Management
• Exceptional Level of Commitment towards Customer Experience
• Experienced in developing and implementing various end-to-end process improvement initiatives at a time

It will also be favorable if you are knowledgeable in:

• Proficient Oral and Communication Skills
• Strong sense of Business Acumen
• Versed in creating and reviewing process flow charts
• Financially-Savvy and can easily do cost-benefit analysis
• Exceptional Customer Service
• Strong Project Management
• Time Management
• Business and Market Trend Analysis
• Interpersonal Skills
• Excellent leadership, people management, communication and influencing skills at a senior level
• Ability to demonstrate achievement of business improvements
• Ability to build and maintain strong client relationships
• Ability to demonstrate been able to translate business strategy into day-to-day delivery
• Ability to manage and influence key stakeholders