Program Manager/Project Manager (Healthcare)

• Design current-state and future-state processes using structured frameworks such as SIPOC, value stream mapping, and process flow diagrams.
• Lead end-to-end process reengineering and continuous improvement initiatives across multiple business functions.
• Drive adoption of Lean and Six Sigma methodologies, ensuring disciplined execution and measurable outcomes.
• Develop business cases, ROI assessments, and performance metrics to support improvement initiatives.
• Implement redesigned workflows, ensuring operational alignment, minimal disruption, and long-term sustainability.
• Establish and monitor KPIs, tracking performance, benefits realisation, and continuous improvement post-implementation.
• Collaborate with stakeholders to secure buy-in, facilitate workshops, Kaizen events, and support change management efforts.
• Develop and maintain SOPs, training materials, and operational documentation.
• Analyse operational data and report project progress, savings, and impact to senior leadership.

Leads enterprise-wide process improvement driving efficiency quality and change!Partners with teams to redesign end-to-end processes using Lean and Six Sigma.

• Bachelor's degree in Engineering, Industrial Engineering, Business Administration, Operations Management, or a related field.
• Lean Six Sigma Green Belt certification (minimum).
• 5-10 years' experience in process improvement, operational excellence, business transformation, or continuous improvement roles.
• Proven experience leading cross-functional projects with measurable results.
• Strong working knowledge of Lean, Six Sigma, and structured problem-solving methodologies (DMAIC).

• Master's degree (MBA or related discipline).
• Lean Six Sigma Black Belt certification.
• Experience using process mapping tools such as Visio, Miro, Lucidchart, ARIS, or Bizagi.
• Proficiency in data analysis and reporting tools (Excel, Power BI, or similar).
• Exposure to automation, RPA, or BPM platforms.
• Strong facilitation experience (workshops, Kaizen, process mapping sessions).

• A strategic, high-impact role driving meaningful business transformation.
• Competitive compensation aligned with experience and expertise.
• Opportunities for professional development, certification support, and career progression.
• Collaborative, improvement-driven culture that values data, innovation, and continuous learning.
• Exposure to cross-functional leadership and enterprise-level decision-making.