IT Service Desk Associate
IT by Design Philippines Inc. Taguig Full-time
As a System Engineer at IT By Design, you'll be the go-to expert for our global clients—resolving desktop, software, and network issues with speed and precision. You won’t just fix problems—you’ll deliver confidence, build trust, and keep businesses running smoothly across time zones.
What You'll Do:
- Deliver Tier 1/2 technical support for clients across the US & Canada
- Troubleshoot Windows OS, Microsoft 365, desktop applications, and network issues
- Work within Active Directory environments
- Log, prioritize, and resolve tickets in line with SLA targets
- Collaborate with cross-functional teams for seamless support
What We’re Looking For:
- Bachelor’s degree (required)
- 2+ years of IT Service Desk, Tech Support, or Help Desk experience
- Hands-on experience with international, English-speaking clients
- Excellent communication & problem-solving skills
- Open to working any shift in a 24x7 support environment
What You’ll Get:
- Competitive salary + 13th Month Pay + Performance Bonus
- HMO coverage from Day 1 (including dependents)
- Night differential, holiday pay, and full government benefits
- Ongoing training, certifications, and career development support
Who We Are:
IT By Design is a global Managed Service Provider (MSP) with headquarters in New Jersey and delivery hubs in the US, India, and the Philippines. For over 20 years, we’ve powered businesses with 24x7 support in Helpdesk, NOC, SOC, Cloud, and Cybersecurity—keeping systems secure, clients happy, and careers growing.
Ready to join a company where your skills matter and your growth is our priority?Apply now and be part of something bigger.
E-Team Workforce Private CorporationTaguig
be willing to be trained.
Job Description:
• Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
• Query the User for all relevant information concerning the call made or issue reported by the user.
• Attempt to resolve the defined...
Trinity Workforce Solutions, Inc.Quezon City, 15 km from Taguig
Job Description
Description
We are seeking an IT Service Desk professional to join our team in SEA. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring their IT-related issues are resolved...
CarelonManila, 12 km from Taguig
and procedures.
• Maintains knowledge documentation and ensures that it is installed correctly.
• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years relevant experience; or any combination...