It Service Desk
Trinity Workforce Solutions, Inc. Quezon City
Job Description
Description
We are seeking an IT Service Desk professional to join our team in SEA. The ideal candidate will be responsible for providing exceptional technical support to our users, ensuring their IT-related issues are resolved efficiently and effectively.
Responsibilities- Provide first-line support for IT issues and requests via phone, email, and in-person.
- Troubleshoot and resolve hardware and software problems.
- Document and track incidents in the service desk ticketing system.
- Assist with IT asset management and inventory control.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Ensure a high level of customer satisfaction through effective communication and support.
- 1-4 years of experience in an IT service desk or technical support role.
- Proficient in Windows and Mac operating systems.
- Basic knowledge of networking concepts and protocols.
- Experience with ticketing systems (SERVICENOW)
- Experience with Active Directory
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proven experience in a BPO Company handling international voice accounts
E-Team Workforce Private CorporationTaguig, 15 km from Quezon City
be willing to be trained.
Job Description:
• Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
• Query the User for all relevant information concerning the call made or issue reported by the user.
• Attempt to resolve the defined...
IT by Design Philippines Inc.Taguig, 15 km from Quezon City
Log, prioritize, and resolve tickets in line with SLA targets
• Collaborate with cross-functional teams for seamless support
What We’re Looking For:
• Bachelor’s degree (required)
• 2+ years of IT Service Desk, Tech Support, or Help Desk experience...
CarelonQuezon City
and procedures.
• Maintains knowledge documentation and ensures that it is installed correctly.
• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years relevant experience; or any combination...