IT Service Desk - Manila
Carelon Manila Full-time
Job Description:
- Responsible for deploying software for a user and able to work in conjunction with the Software Delivery team to plan and troubleshoot deployments.
- Resolves tier 1 and tier 2 escalations by working the more complex and time consuming issues and begin root cause determination.
- Acts a process escalation point to expedite aged tickets.
- Responsible for mentoring and assisting other technicians with calls.
- Assists in choosing the best in class tools for future use.
- Diagnoses and quickly determines customer(s) issue. Initiates global front-end messages.
- Performs application trouble shooting, identifies errors, trends and recurring issues.
- Engages in solutions of RC and documents current and correct policies and procedures.
- Maintains knowledge documentation and ensures that it is installed correctly.
- Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years relevant experience; or any combination of education and experience
E-Team Workforce Private CorporationTaguig, 12 km from Manila
be willing to be trained.
Job Description:
• Open, log, prioritize, assign, close tickets logged in the IT Service Desk.
• Query the User for all relevant information concerning the call made or issue reported by the user.
• Attempt to resolve the defined...
IT by Design Philippines Inc.Taguig, 12 km from Manila
Log, prioritize, and resolve tickets in line with SLA targets
• Collaborate with cross-functional teams for seamless support
What We’re Looking For:
• Bachelor’s degree (required)
• 2+ years of IT Service Desk, Tech Support, or Help Desk experience...
CarelonQuezon City, 10 km from Manila
and procedures.
• Maintains knowledge documentation and ensures that it is installed correctly.
• Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years relevant experience; or any combination...