Homeowner Experience & Business Operations Coordinator

What This Role Is About:

You’ll help maintain our reputation for professionalism, responsiveness, and care - while supporting internal teams with the data and reporting they need to grow the business.

Your Main Responsibilities:

• Manage shared inboxes and CRM systems (HubSpot, Front, Mail Chimp, Beyond, Breezeway, Vintory), ensuring all inquiries are responded to promptly and routed correctly.
• Draft and distribute property owner updates, newsletters, and communications.
• Maintain accurate homeowner contact records and databases.
• Track and report on homeowner experience metrics, including response times and satisfaction scores.
• Prepare and format monthly homeowner communication summaries and reports.

• Support the BD team by tracking, qualifying, and organizing incoming leads.
• Keep CRM pipelines up-to-date with lead status and activity.
• Prepare weekly reports on lead conversion, pipeline health, and outreach performance.
• Assist in scheduling discovery calls, demos, and internal follow-up meetings.
• Coordinate cross-departmental handoffs between marketing and sales teams.

• Compile and distribute performance summaries for leadership (homeowner satisfaction, BD conversion rates, and operational efficiency).
• Ensure data accuracy across all systems and documentation

Mandatory Reporting Requirements

You will be responsible for compiling and reporting the following weekly and monthly metrics:

• homeowner and lead response times.
• Accuracy and completeness of CRM data.
• Satisfaction and feedback summaries from homeowners and homeowners.
• Efficiency metrics for BD support (reports delivered, meetings scheduled, data accuracy).

What We’re Looking For:

• Excellent written and verbal English communication skills.
• 2+ years in administrative, homeowner-facing, or CRM-based support roles.
• Strong attention to detail, multitasking, and organization.
• Empathetic, professional communication style suited to homeowners and internal stakeholders.
• Self-motivated and comfortable working remotely. Technical Proficiency
• Experience with CRM tools such as HubSpot, Vintory, or Front.
• Proficient in Google Workspace or Microsoft Office Suite.
• Strong reporting and data analysis capabilities (Sheets, Excel).

• Prior experience in the vacation rental or property management industry (Guesty).
• Familiarity with business development, marketing automation, or customer support tools.
• Understanding of homeowner communication best practices and satisfaction metrics.

• Standard Monday–Friday schedule with occasional flexibility for time zone coordination.
• Occasional meeting participation outside core hours may be required to align with global teams

FOR FASTER APPLICATION (Copy and paste link in browser)

https://job-boards.greenhouse.io/extenteam/jobs/5355185008

Technical Requirements:

• Internet speed minimum 30mbps: Needs to be Wired (Buy a dongle if no LAN port)
• i5 11th Gen or higher
• Windows 11 / MacOS Catalina or higher
• Minimum of 8 GB RAM
• Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
• Back-ups in case of power or internet provider interruptions
• Good headset and webcam (preferably noise-canceling headset)

Why You’ll Love Working with Us:

• Competitive Salary — We offer a competitive salary that reflects the candidate’s experience, skills, and responsibilities.
• Remote Work — This role is 100% remote, allowing flexibility and eliminating daily commute.
• Paid Time Off — Standard leave entitlements (vacation, sick leave, vacation leave) for rest and well-being.
• HMO Coverage — Company-provided HMO plan, offering access to medical services via accredited hospitals and clinics under a Health Maintenance Organization. This helps ensure employees have access to routine checkups, consultations, and coverage for medical care.