Business Operations Analyst

Job Summary:

Supports the Practice Client Operations Lead to drive operations in:

1. Growth (Headcount)

• Responsible for the Quarterly, Monthly and weekly forecast of headcount growth versus targets for both capability & delivery view
• Provides bi-monthly analysis of headcount changes

1. Practice Governance

• Review of FY Goals and quarterly planning
• Help push capability to achieve set goals
• Analyze and discuss actuals with the Practice based on capability dashboard metrics
• Review and monitoring of Training Spend

1. Financials Management

• Fiscal planning with the Practice Leads
• Track, compare and update actuals versus forecasted amounts versus budgeted amounts
• Monitor and audit resources that charged incorrectly based off the forecast
• Determine the validity of charges being booked against monitored WBS elements
• Confirm who reimbursed unauthorized expenses, investigating, determining if the reason is valid or not
• Training Payroll and DNP audit reporting

1. Bench Management

• Monitors $$ impact of bench to financials
• Bench WBS access authorization

1. Infrastructure/Seats Management

• Assist with Infra-related matters for whole of Practice (i.e. Seat request/release, seat charges, WFH, Asset management)

1. Demand & Supply Management

• Monitors demand fulfillment plan status provided by TFS
• Monitors RHL Y and RHL N demand status in coordination with TFS
• Provides bi-monthly analysis of headcount changes
• Provides input on ASE hiring