E- Commerce Officer

The E-Commerce Officer is responsible for supervising and optimizing the company's e-commerce operations to drive online sales growth, operational efficiency, and customer satisfaction. This role oversees the execution of e-commerce activities across various online channels, monitors team performance, analyzes business results, and ensures alignment between e-commerce initiatives and overall business objectives.

Qualifications:

• Bachelor's Degree in Marketing, Business Administration, E-Commerce, Information Technology, Communications, or any related field.
• Minimum of 4-5 years of experience in e-commerce operations, online marketplace management, digital marketing, or related roles, preferably in a retail or consumer goods environment.
• Proven experience managing e-commerce platforms, online marketplaces (Shopee, Lazada, Shopify, etc.), and website operations.
• Strong understanding of digital marketing strategies including SEO, SEM, social media marketing, email marketing, and online advertising.
• Experience in analyzing sales performance, customer behavior, and website analytics using tools such as Google Analytics and other reporting platforms.
• Knowledge of inventory management, order fulfillment processes, and coordination with logistics and warehouse operations.
• Excellent analytical and problem-solving skills with the ability to identify trends, opportunities, and areas for improvement.

Duties and Responsibilities:

• Manage e-commerce websites: Overseeing e-commerce websites and ensuring they function correctly. Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
• Customer Engagement & Retention: Monitor customer reviews and feedback on various online platforms. Assist in responding to customer inquiries via email, chat, and social media.
• Order Processing & Inventory Coordination: Assist in monitoring stock levels and updating inventory records. Coordinate with warehouse and logistics teams to ensure timely order fulfillment. Track order status and assist customer service with inquiries related to shipping and returns.
• Research trends: Research trends to increase digital sales and track data e-commerce website. Look into current marketing trends and apply them to optimize website.
• Write e-commerce website copy: Describe the product or service to provide details to the buyers. Crafting thoughtful, engaging copy on an e-commerce site may encourage users to buy a product.
• Cross-Functional Collaboration: Work closely with marketing, sales, and logistics teams to ensure smooth e-commerce operations. Coordinate with designers and content teams to create engaging product pages and promotional materials.