Healthcare Frontdesk Support Specialist | Cebu City
Our US partner is one of the leading Medical Digital Imaging Service Providers in New Jersey. They offer a full spectrum of diagnostic imaging services in comfortable, convenient, and friendly outpatient imaging centers.
As a Healthcare Front Desk Associate, you will assist patients with their inquiries, set up appointments, and perform general tasks.
This is a Full-time role, on a US shift and on a Work in the office set-up.
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
- Receive incoming calls from customers and assist them with their needs
- Assist in setting appointments for patients and double-check appointment confirmation
- Gathers information related to customers concerns and provides appropriate resolution
- Open and maintain customer accounts by updating account information
- Escalate customer concerns that are critical or requires immediate resolution beyond agent capability
- Process orders and label faxes received electronically
- Call patients to update them with their upcoming scheduled procedures including clinical preparations
QUALIFICATIONS:
- With BPO experience of at least 1 year in a healthcare insurance account
- Experience in radiology accounts/digital imaging centers is a plus
- Experienced with appointment scheduling and back office is a plus
- Must be familiar with CPT, ICD/ICD10, and DX codes
- Trained/certified in HIPAA
- Experience work-life balance while working the night shift with weekends off
- Competitive base salary with allowance
- We cover Government-mandated benefits (SSS, Philhealth, Pag-IBIG, etc.)
- Participate in a variety of activities, including team outings, sports events, and other fun events to foster camaraderie.
Follow us on our official social media platforms and be updated with the latest news and hirings!
Facebook: https://www.facebook.com/tahchecareers
LinkedIn: https://www.linkedin.com/company/tahche-careers
Instagram: https://www.instagram.com/tahchecareers/
TikTok : https://www.tiktok.com/tahche.careers
YouTube: https://www.youtube.com/channel/UC7JTHWeL8Mf2hx5s-LieXAA
Apply now and be part of Tahche!
Not a candidate? If you're a foreign business looking to build world-class teams with top Filipino professionals, why not HIRE WITH TAHCHE? Visit our website at tahche.ph to learn how.