Start ASAP - Customer Service Representative

HERE AT NEZDA

WE ARE HIRING!!!

Telco Associates are responsible for handling customer inquiries, concerns, and requests from clients in the Telco industry. Support may be provided through voice (calls) or non-voice channels (email, chat), depending on business needs. The role requires delivering accurate information, resolving issues efficiently, and ensuring a high level of customer satisfaction while maintaining compliance with standards and policies.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat
• Accurately document customer interactions and maintain updated records in the system
• Resolve customer issues in a timely and effective manner, escalating complex cases when necessary
• Maintain high-quality service by meeting performance metrics (e.g., response time, resolution rate, customer satisfaction)
• Stay updated on account-specific guidelines, processes, and tools

Qualifications:

• Must be a College Graduate is preffered
• If 2 years in College/Undergraduate, it must have at least 6th months BPO Experience
• Fresh Graduates have a highly encourage to apply (with/without working experience)

Expectation:

• Competitive Salary
• HMO upon starting
• Growth