TTEC Pampanga | Telco Account as a Chat Customer Service Representative | Onsite
Job Description
Your potential has a place here with TTEC's award-winning employment experience. As a Chat Customer Service Representative working onsite in Pampanga, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!
We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Pampanga, Monday to Friday from 9am to 4pm at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.
What You'll Do
Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging, as well as other nonverbal platforms. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll- Answer incoming communications from customers, 90% chat and 10% calls for callbacks only
- Connect and resolve issues with customers using clear communications
- Open to newbies or with customer service experience
- Completed high school (old curriculum) or equivalent
- Recognize, apply and explain your product or service knowledge
- Good in English written communication skills
- Computer experience and can reach 35 words per minute typing speed
- Performance bonus opportunity of up to PHP 30,000 monthly
- Work Schedule: Predominantly night shift
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://mybenefits.ttec.com/ for more information.