Healthcare Relations Representative
Taguig
Key Responsibilities of the Healthcare Relations Representative
- Handle inbound voice calls for a US healthcare account
- Act as the primary point of contact for customer questions and concerns
- Provide accurate information on services, processes, and policies
- Set clear expectations and explain next steps to callers
- Deliver professional and empathetic call handling
- Maintain accurate call documentation and records
- Follow healthcare, health, and safety compliance standards
- Escalate concerns based on established service protocols
Represent a US healthcare account in a service‑focused, voice‑based roleWork onsite with a team supporting an established healthcare operations
What Makes a Successful Candidate- Experience in US healthcare voice, customer relations, or service roles
- Strong spoken English and clear communication skills
- Relationship‑driven and service‑oriented mindset
- Ability to handle high‑volume voice interactions
- Empathy, patience, and professionalism on calls
- Good listening skills and attention to detail
- Comfortable working in a structured, regulated environment
- Willing to work full nightshift in a 100% onsite setup
The company is a healthcare and health & safety services organization supporting US-based clients in highly regulated environments. It operates a structured, compliance-driven service model, with a 100% onsite office located in BGC, Taguig City.
The Healthcare Relations Representative role is a full-time, onsite position based in BGC, Taguig City. It supports a US healthcare voice account within a health and safety-focused environment. The role works closely with supervisors and team leads to maintain service quality and compliance.This position emphasizes customer interaction and relationship management rather than technical support. It offers exposure to US healthcare service operations.
Vector Outsourcing Solutions Phils., Inc.Mandaluyong, 8 km from Taguig
of experience in Healthcare EDI, Medical Billing, or Claims Processing
• Knowledge of EDI processes, claim submissions, clearinghouses, and rejection management
• Familiar with healthcare insurance payers, claim edits, and reimbursement processes
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