Healthcare Support Representative
Taguig
Key Responsibilities of the Healthcare Support Representative
- Handle inbound voice calls for a US healthcare support account
- Provide clear, step-by-step technical guidance to customers over the phone
- Troubleshoot system, access, and process-related issues
- Manage irate or distressed callers with empathy and composure
- Accurately document call interactions and resolutions
- Adhere to US healthcare compliance and operational standards
- Escalate complex concerns to supervisors or managers
- Work closely with team leads and management in an onsite environment
Be part of a pioneering team supporting a US healthcare voice accountBuild long-term expertise in healthcare technical and customer support
What Makes a Successful Candidate- Prior experience supporting a US healthcare account
- Strong English communication and active listening skills
- Ability to explain technical or process-related steps clearly over the phone
- Customer-focused mindset with high attention to detail
- Comfortable handling voice interactions in a fast-paced environment
- Professional, calm, and composed during difficult conversations
- Willing to work full nightshift in a full onsite setup
The company is a global health and safety services organization supporting US-based healthcare providers and payers. It delivers operational, technical, and customer support solutions across multiple healthcare lines of business. The role is in BGC, Taguig City, operating in a structured, compliance-driven environment.
The Healthcare Support Representative role is a full-time, onsite position based in BGC, Taguig City. The role operates on a nightshift schedule supporting a US healthcare voice account. The position reports directly to supervisors, with structured guidance from managers and senior managers.This is a pioneering team with clearly defined processes and performance expectations. The role offers exposure to complex healthcare operations in a highly regulated environment.
Vector Outsourcing Solutions Phils., Inc.Mandaluyong, 8 km from Taguig
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• Familiar with healthcare insurance payers, claim edits, and reimbursement processes
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• Handle inbound voice calls for a US healthcare account
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