Sales Supervisor

Company Information

Website: https://consultwhr.com/

WHR Global Consulting is a premier remote global HR consulting and headhunting firm, delivering expert recruitment and workforce solutions to businesses worldwide. As a trusted offshore HR & Recruitment partner, we enable organizations to hire exceptional talent across borders while empowering candidates to secure meaningful career opportunities on a global scale.

Learn more about us at www.consultwhr.com, or follow our career updates on LinkedIn and Facebook.

Job Description

Salary: PHP 47,000

Job Summary

We are looking for a results-driven Sales Supervisor (BPO) to lead and manage a team of Sales Assistants in a fast-paced contact center environment. This role is responsible for driving sales performance, ensuring quality customer interactions, and improving operational efficiency through coaching and process optimization.

• Coach, mentor, and motivate Sales Assistants to achieve sales targets
• Monitor daily performance including calls, follow-ups, and CRM usage
• Conduct performance evaluations and provide regular feedback
• Support onboarding and training of new team members

• Handle inbound and outbound sales activities and client inquiries
• Lead by example in sales communication and customer management
• Ensure call quality, CRM accuracy, and workflow efficiency
• Identify and implement process improvements to enhance results

• Track KPIs such as call volume, conversions, and pipeline progress
• Prepare reports and analyze performance trends
• Recommend strategies to improve team productivity and outcomes

• Manage escalations and ensure timely resolution of client concerns
• Coordinate with internal teams to align sales initiatives

• Maintain accurate records and documentation
• Ensure compliance with company policies and procedures

Job Qualifications

• Bachelor’s Degree in any field (or High School Graduate with 3+ years relevant experience)
• At least 3 years of experience in BPO / contact center / customer service
• Minimum of 2 years supervisory or leadership experience
• Strong English communication skills (verbal and written)
• Experience in sales, CRM tools, and high call volume environments
• Strong leadership, coaching, and performance management skills
• Ability to work in a fast-paced, night shift environment

• HMO coverage (Day 1) + up to 2 dependents
• 13th Month Pay + Government Benefits (SSS, Pag-IBIG, PhilHealth)
• 10% Night Differential
• Transportation Allowance: PHP 3,000
• Rice Allowance: PHP 1,500
• Performance-based incentives (probationary period)
• Bi-annual performance reviews with potential salary increase
• Leave Credits: 12 VL + 12 SL (with conversion option)