Customer development supervisor (north¢ral luzon)
RAM Food Products Inc. Mexico Full-time
Purpose of the position:
The Customer Development Supervisor (CDS) is responsible for leading and executing customer acquisition and retention strategies to achieve sales targets and grow market share. This role focuses on building long-term partnerships with key accounts, ensuring excellent customer service, and supervising a team of sales representatives.The CDS is expected to drive sales growth by developing and implementing strategic customer development plans aligned with the company’s goals.
Key responsibilities:
Develop and implement sales strategies to increase product penetration and market share within assigned territories or key accounts.- Supervise and support a team of sales representatives in achieving individual and team targets.
- Build and maintain strong relationships with existing customers, ensuring a high level of customer satisfaction and loyalty.
- Identify and develop new business opportunities, including prospecting new clients and converting leads to active customers.
- Monitor sales performance, prepare regular reports, and provide data-driven insights to management.
- Collaborate with the marketing and product development teams to align promotional efforts and customer feedback with product strategies.
- Negotiate pricing, contracts, and terms of sales agreements in compliance with company policies.
- Conduct regular customer visits and fieldwork to understand market needs, competitor activities, and customer preferences.
- Resolve customer complaints and issues promptly and effectively.
- Train and mentor junior sales team members to improve their performance and product knowledge.
Qualifications, knowledge, skills required:
- Bachelor’s degree in business administration, Marketing, or any related field.
- At least 3–5 years of experience in sales or customer development, preferably in the FMCG industry.
- Proven track record of meeting or exceeding sales targets.
- Strong leadership and people management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in MS Office and CRM tools.
- Willing to be assigned in Iloilo.
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