Call center agent
Mandaluyong
Job Description
Posted on 15 July 2025
Job Title: SW/App/Cloud Tech Support Analyst
The position will require candidates to take calls using any of the 6 languages to support our clients with their IT-related incidents and requests. Some of the roles and responsibilities for the role include Perform initial triage for IT issues raised by customers, Log, track, and update incidents, attempt first time fix resolution for known issues, identify target resolver group and route tickets, do remote troubleshooting, Install/uninstall applications for incidents raised by customers.
Qualifications/Requirements
Graduate of any 4yr course, preferably IT or Engineering related. Strong working knowledge of the Service Desk Function. Good knowledge level on multiple IT technologies. Excellent communications skills both written and verbal. Willing and able to work effectively in a diverse and multi-cultural environment.Willing and able to work on a shifting schedule.
Work location
CITY OF MANDALUYONG, NCR, SECOND DISTRICT
Remarks
**This is for AEP Compliance**Apply now
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Job Description
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