Call center

Job Summary:

We are seeking an experienced and professional Call Center Agent to join our manpower agency team. The successful candidate will play a critical role in managing communications with job seekers. This role involves handling a high volume of inbound and outbound calls, conducting initial candidate screenings, providing information about job openings, and assisting with placement coordination.

Key Responsibilities:

• Handle inbound and outbound calls to and from job seekers.
• Conduct preliminary screenings of applicants based on job criteria provided by recruiters.
• Provide accurate information about job vacancies, requirements, and application processes.
• Schedule interviews and coordinate between candidates and recruitment consultants.
• Answer general inquiries related to agency services, job postings, and application status.
• Maintain detailed database report of all candidate interactions.
• Follow up with candidates to confirm interview attendance or placement details.
• Support mass hiring campaigns, job fairs, and recruitment drives over the phone.
• Ensure a high level of customer service while meeting KPIs such as call volume, response time, and resolution rate.

Requirements:

• Experience: Minimum of 2–3 years in a call center or recruitment support environment, preferably with a manpower agency.
• Education: collage graduate or any degree in Business, HR, Communications, or a related field is a plus.
• Skills:
• Excellent communication and interpersonal skills.
• Strong knowledge of call center operations and candidate/client engagement.
• Proficient in using database systems, recruitment software, and Microsoft Office tools.
• Ability to multitask, prioritize, and remain calm under pressure.
• Strong understanding of recruitment processes and manpower industry standards.