Process and Systems Improvement Officer
Job Summary:
Works with business process owners or key functional heads for the continuous improvement of the company’s core processes. Conceptualizes the framework on which new business processes will operate. Conducts training programs for dissemination of approved policies, systems and procedures.Monitors implementation and compliance of concerned departments to agreed process standards.
Focus Areas:
Process Analysis
Systems Analysis and Design
Training
Implementation Monitoring
Education
Graduate of Industrial Engineering, Computer Science or any business related course.
Preferably with masteral degree/units in business or other related areas
Work Experience
At least 5 years experience in methods or systems analysis in a service-oriented company
With training experience
Competencies / Training / Skills Required
With business acumen / interest / comprehension
With logical and analytical approach to investigation, identification, analysis and reporting
Willing to maintain and update own knowledge of specific application/software
Able to explain complex concepts clearly
Detail-oriented, but with ability to see things from a broad perspective
With proficiency in MS Office applications (Word, Excel, Powerpoint and Visio)
Able to act with initiative, tact and maturity
Patience in dealing with people of differing abilities and backgrounds
Excellent oral/written communication and interpersonal skills
Strong leadership and organizational skills.
Team player