Process Excellence Lead (Senior Manager)
Watsons Philippines Pasay Full-time
About the Role
The Process Excellence Lead will be responsible for driving continuous improvement initiatives across the organization. This role will partner with cross-functional teams to identify opportunities, streamline processes, and implement best practices that enhance operational efficiency, customer experience, and overall business performance.
Key Responsibilities- Lead end-to-end process improvement initiatives using Lean, Six Sigma, and other methodologies.
- Collaborate with business leaders to identify critical areas for improvement and define measurable outcomes.
- Map, analyze, and redesign business processes to reduce inefficiencies and eliminate waste.
- Develop and implement process governance frameworks, policies, and standard operating procedures (SOPs).
- Facilitate workshops, training, and change management sessions to embed a culture of process excellence.
- Monitor and report on key performance indicators (KPIs) to track the success of initiatives.
- Ensure alignment of process improvement projects with organizational goals and strategic priorities.
- Mentor and coach team members or project leads on continuous improvement methodologies.
- Bachelor’s degree in Business, Industrial Engineering, Operations Management, or related field.
- Proven experience (5+ years) in process improvement, business transformation, or operational excellence.
- Certified Six Sigma Black Belt (mandatory); Lean certification preferred.
- Excellent analytical, problem-solving, and project management skills.
- Strong stakeholder management and communication skills, with the ability to influence at all levels.
- Experience in change management and driving cultural adoption of new processes.
- Experience in retail, shared services, BPO, or FMCG industries.
- Knowledge of automation, digital transformation, or ERP systems.
- Strong facilitation and presentation skills.
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