Team Leader - Operations | START ASAP

• coordinates team needs to ensure optimal customer service delivery.
• Escalates service or process-related complaints to the Senior Operations Manager.
• Monitors CSR performance and implements targeted follow-up training as needed.
• Conducts team training sessions and ensures all members and relevant stakeholders receive up-to-date information.
• Collaborates with internal departments to ensure prompt and courteous resolution of inquiries.
• Investigates customer concerns in accordance with company policies and procedures.
• Initiates disciplinary actions for team members, including verbal warnings, records of discussion, and formal documentation.
• Submits necessary documentation to the Manager for final review and action completion.

Qualifications:

• Minimum of 5 years SOLID Experience as a Team Lead in a BPO setting.
• College Graduate
• Able to work Full on-site.