AU Bookkeeping Manager | Work from Home

We’re Hiring: AU Bookkeeping Manager!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

• Manage allocation of Bookkeeping and Payroll workflows across your Experts, balancing capacity, skill, and deadlines
• Monitor daily workflows and ensure every step meets its SLA
• Identify at-risk tasks early; re-allocate or escalate to keep work on track
• Communicate ad-hoc workflow changes and scope shifts to Experts
• Keep workflows up-to-date so they accurately reflect the scope, frequency, and deliverables for each customer

• Own the quality of all bookkeeping and payroll work produced by Experts
• Review key workflow milestones such as accounts payable, end of month, BAS and IAS
• Track error rates, run root-cause analysis, and feed insights to Product & Quality teams

• Act as first point of contact for Expert questions on bookkeeping, payroll, or platform nuances
• Support Business Performance Partners (BPPs) with complex, customer-facing technical issues—join calls when needed
• Investigate significant errors; craft remediation plans and confirm fixes

• Lead, coach, and develop a team of Bookkeeper and payroll Experts
• Run regular 1:1s, feedback loops, and performance reviews
• Build clear career pathways and foster a customer-centric mindset
• Manage Expert performance; address under-performance promptly

• Ensure Experts keep customer documentation, manuals, and process notes current
• Champion consistent process adherence and version control across the team

Qualifications and requirements:

• 2+ years leading teams that deliver day-to-day accounting processes (AP/AR, reconciliations, payroll, month-end) — whether inside a finance function or in an outsourced bookkeeping/BPO or public-practice firm serving multiple clients.
• Hands-on mastery of bookkeeping mechanics, payroll compliance, and the controls that keep a back office humming.
• BAS or Tax Agent, or close to obtaining.

• Proven ability to recruit, coach, and motivate bookkeepers in an outsourced or firm environment, driving SLA adherence and quality targets.
• Comfortable running performance reviews, setting clear expectations, and having direct, empathetic conversations when standards slip.

• Deep experience with Xero and QuickBooks Online, plus supporting apps such as Dext, Bill.com, Gusto, and Stripe.
• Capable of rolling up sleeves to investigate issues or unblock workflows.

• Track record of tightening SLAs, automating manual steps, and standardising documentation and customer manuals.
• Data-literate: you live in dashboards, spot trends early, and translate insights into action.

• Able to step into complex technical discussions with customers (or their auditors) and translate accounting jargon into plain English.
• Experience partnering with commercial and operational stakeholders to solve pain points

Non-negotiable skills and requirements:

• 2+ years leading teams that deliver day-to-day accounting processes (AP/AR, reconciliations, payroll, month-end) — whether inside a finance function or in an outsourced bookkeeping/BPO or public-practice firm serving multiple clients.
• Hands-on mastery of bookkeeping mechanics, payroll compliance, and the controls that keep a back office humming.
• BAS or Tax Agent, or close to obtaining.

• Proven ability to recruit, coach, and motivate bookkeepers in an outsourced or firm environment, driving SLA adherence and quality targets.
• Comfortable running performance reviews, setting clear expectations, and having direct, empathetic conversations when standards slip.

• Deep experience with Xero and QuickBooks Online, plus supporting apps such as Dext, Bill.com, Gusto, and Stripe.
• Capable of rolling up sleeves to investigate issues or unblock workflows.

• Track record of tightening SLAs, automating manual steps, and standardising documentation and customer manuals.
• Data-literate: you live in dashboards, spot trends early, and translate insights into action.

• Able to step into complex technical discussions with customers (or their auditors) and translate accounting jargon into plain English.
• Experience partnering with commercial and operational stakeholders to solve pain points

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**