Service Desk System Engineer (Tech Support) | Work from Home

We’re Hiring: Service Desk System Engineer (Tech Support)!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

Attach this together with your updated CV to become a priority applicant!

Schedule: Morning Shift

Job Description:

Troubleshoot and resolve issues related to:

• Cisco Meraki networking devices
• Microsoft Exchange (on-prem and online)
• Microsoft 365 Admin Portal
• Windows Server environments
• Active Directory (AD) and Azure Active Directory (Azure AD)
• Zscaler cloud security platform
• Mimecast email security and archiving
• IT Audit and PM tasks.
• Daily checks of the Infra environment.
• Manage and resolve business escalations with professionalism and urgency.
• Collaborate with Tier 3 teams and vendors for complex issue resolution.
• Monitor and manage ticket queues, ensuring SLAs are met.
• Document solutions and contribute to the knowledge base.
• Assist in onboarding/offboarding processes and access management.
• Participate in root cause analysis and continuous improvement initiatives.

Qualifications and requirements:

• Excellent verbal and written communication skills.
• Proven experience in a Tier 1 and 2 support or similar technical role.
• Strong troubleshooting skills across networking, email, and system administration.
• Ability to manage and prioritize multiple tasks and escalations.
• Experience with ticketing systems (ManageEngine is an added advantage).
• Team-oriented with the ability to work independently when needed.
• ITIL V4 foundation is added advantage.

Non-negotiable skills and requirements:

• 2 or more years of experience in a relevant role.
• Handling international user experience.

Perks & Benefits (Work From Home):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
• Endless opportunities for career advancement
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Tech-on-wheels Support
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**