Software Engineer – Celonis

Job Description

Software Engineer – Celonis / Process Mining SME

Permanent

Shifting Schedule | Hybrid 3x WFH – 2x onsite | Mandaluyong or Makati Mandaluyong or Makati office (TBD)

Salary Offer: TBD

Role Summary

This role serves as the subject matter expert (SME) for all Celonis-related capabilities, supporting both the operation and development of Celonis solutions across the enterprise. This role is responsible for ensuring the stability, scalability, and continuous enhancement of Celonis process mining solutions while partnering closely with product owners, business stakeholders, IT, and external vendors.

The consultant acts as the primary technical and functional authority for Celonis, providing hands-on delivery, operational support, and strategic guidance to maximize value from the Celonis platform.

Key Responsibilities

• Act as the primary SME for the Celonis platform, including core process mining, data models, and execution apps
• Provide L2/L3 support for Celonis incidents, service requests, and access issues (e.g., dashboards, roles, permissions, connectivity)
• Support production environments by troubleshooting data loads, model issues, performance concerns, and user access problems
• Coordinate with Celonis vendor support and internal IT teams for escalations and platform stability

• Design, build, and enhance Celonis data models, KPIs, dashboards, and process analytics
• Develop reusable process mining components aligned to enterprise standards
• Support onboarding of new use cases, business units, and source systems into Celonis
• Validate data integrity, event logs, and process logic to ensure analytical accuracy

• Support and maintain Celonis data integrations (e.g., SAP, ServiceNow, Workday, other enterprise systems)
• Partner with data and integration teams to manage source system changes, refresh cycles, and schema updates
• Ensure compliance with data governance, security, and access control requirements

• Serve as a trusted advisor to product owners and business teams on how to leverage Celonis insights for operational improvement
• Support requirements gathering, solution walkthroughs, and value realization discussions
• Provide knowledge transfer, documentation, and enablement to analysts and business users

• Contribute to Celonis platform governance, standards, and operating models
• Support release planning, roadmap execution, and technical decision-making
• Identify opportunities to improve performance, scalability, and reuse across Celonis solutions

• Strong hands-on experience (Level 4IV / V) with Celonis Process Mining / EMS platform
• Experience building and supporting Celonis data models, KPIs, and dashboards
• Solid understanding of business process analysis (e.g., finance, supply chain, HR, procurement, operations)
• Experience supporting enterprise production platforms with incident and change management
• Ability to work across business, IT, and vendor teams in a complex enterprise environment

• Experience integrating Celonis with SAP (ECC/S4), ServiceNow, Workday, or similar systems
• Familiarity with process mining operating models, CoE structures, and governance frameworks
• Experience working in consulting or managed services roles supporting enterprise analytics platforms
• Strong documentation, communication, and stakeholder management skills