Privacy Incident Management - Process Analyst

Job Description

Join our team as a Privacy Incident Management - Process Analyst I wherein when an event occurs that may expose our customer or client information, it is the responsibility of the Privacy Incident Response Team to escalate to the appropriate key stakeholders, provide coordination to resolve the event, give guidance on containing the event and remediating those impacted individuals.

You will interact regularly with all levels of management within JPMorgan Chase and work with minimal direction to resolve privacy incidents within regulatory Service Levels.

Job Responsibilities:

• Documents privacy events within system of record (GLASS)
• Ensures accurate and meaningful updates are recorded in a timely manner to capture relevant information related to privacy events
• Interacts with internal partners to understand, collect evidence, and resolve privacy events
• Demonstrates expert knowledge of current and emerging privacy breach laws, both domestic and abroad
• Provides guidance and consultation to the lines of business to contain privacy events and remediate customers and processes
• Creates Breach Notifications to customers and regulatory entities when privacy breach laws are triggered
• Develops and maintains key contacts and working relationships with various areas within the Firm and with vendors
• Interacts with key stakeholders such as Global Data Risk Management, Privacy Legal, Privacy Compliance, Global Security, Fraud Units and LOB Privacy Champions
• Analyzes privacy data and provide meaningful insights to key stakeholders and interested parties including root cause analysis and emerging trends
• Uses thematic analysis to identify process and control gaps in both Sub-LOB and PIM operations – partnering with key stakeholders lending leadership and project management to drive stronger customer data protections
• Ensures timely escalation of key risks and issues to management and interested stakeholders. Maintains strong controls environment by aiding in daily, weekly, and monthly reconciliations and following documented procedures

Required qualifications, capabilities and skills:

• Minimum of 4 years of experience in Financial Industry
• Highly developed analytical skills and excellent attention to detail
• Ability to communicate ideas effectively, both orally and written
• Demonstrated ability to use sound judgment to make decisions and strong understanding of the business to anticipate LOB needs and effectively exceed them
• Can work both independently and as part of a team in a dynamic environment
• Must possess the ability to meet deadlines and handle multiple priorities and projects effectively
• Must possess intermediate PC skills with emphasis on the Microsoft Office Suite of products including Excel and Power Point
• Quality focused work ethic and strong controls mind-set
• Strategic thinking and planning skills and abilities to drive innovation

Preferred qualifications, capabilities and skills:

• College degree preferred
• Prior experience in handling escalated issues preferred