[ref. h4345922] Process Manager II – Privacy Operations Controls Analyst - JPMorgan Chase & Co.
Job Description
Join our team as a Process Manager II – Privacy Operations Controls Analyst in Home Lending, wherein you will cover all aspects of privacy supporting the line of business, such as handling individual rights request, incident management, privacy impact assessment and evaluate and development of platform for managing and protecting privacy related data.You will play a crucial role in overseeing, monitoring, and supporting Data Privacy Products, Governance and Risk to ensure they align with internal standards, procedures, and regulatory requirements. You will work closely with Privacy Legal, Privacy Compliance, and Controls to maintain the quality, completeness, and accuracy of our privacy processes.
As a Process Manager II – Privacy Operations Controls Analyst within our organization, you will play a crucial role in managing our privacy environment, ensuring compliance and efficiency throughout the office. Your responsibilities will include close collaboration with Privacy Legal, Privacy Compliance, and Controls to uphold the quality, completeness, and accuracy of our privacy processes.You will also be tasked with maintaining a robust controls environment and representing DPO in various interactions with controls, audit, and other line of defense teams.
Job Responsibilities:
- Manages all procedures, job aids, and process flows to ensure alignment with current processes across the Data Privacy Office.
- Executes routine evergreen process of all program documents. Leads the execution of our Change Management process across the Data Privacy Office
- Completes control self-assessments across the Privacy Office.
- Identifies and executes process improvements within the DPO process.
- Supports ad hoc processes, which includes but is not limited to addressing escalations, approving downgrades, backing up Operations oversight lead process. Ad hoc projects and backup for other operational supporting roles.
- Reviews of controls and reconciliations for completeness, accuracy, and effectiveness monthly.
- Coordinates and implements new controls to support an everchanging environment. Participates actively in planning and executing audit activities.
- Ensures timely escalation of key risks and issues to management and interested stakeholders.
- Represents DPO on various governance, legal, and controls forums.
- Develops and maintains key contacts and working relationships with various areas within the Firm and with vendors.
- Interacts with key stakeholders such as Global Data Risk Management, Privacy Legal, Privacy Compliance, Global Security, Fraud Units and LOB Privacy Champions.
- Regulatory Knowledge: Understanding of relevant privacy laws, regulations, and industry standards that impact the organization. This includes the ability to interpret and apply regulatory requirements to ensure compliance and mitigate risks.
- Curiosity and Learning: A proactive approach to staying updated with the latest analytical techniques, tools, and industry trends.
- Time Management: Ability to manage multiple assignments and deadlines efficiently.
- Attention to Detail: Precision in analyzing data and ensuring accuracy in reports and findings.
- Analytical Skills: Ability to collect, process, and analyze data to identify workflow decisions, trends, patterns, and insights.
- Critical Thinking: Capacity to evaluate information critically, question assumptions, and make logical conclusions based on data.
- Problem-Solving Skills: Ability to identify problems, develop hypotheses, and propose data-driven solutions.
- Technical Proficiency: Familiarity with data privacy tools and software, such as Excel, Word, Privacy Applications, and proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Visio, and SharePoint.
- Business Acumen: Understanding of the privacy industry and business context to provide relevant and actionable insights.
- Research Skills: Ability to gather information from various sources and synthesize it to support analysis and decision-making.
- Collaboration: Ability to work effectively with cross-functional teams and all levels of management to gather data requirements and deliver insights.
- Organizational Skills: Strong ability to plan, organize, and schedule resources.
- Adaptability: Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment and is capable of navigating in dynamic and complex organizational environments.
- Leadership: Driven independent leader with the ability to discern when to escalate appropriately.
- Stakeholder Communication: Proven ability to influence and communicate effectively with stakeholders across different functions.
- Communication Skills: Ability to clearly and effectively communicate complex data insights to managers/stakeholders through proposed solutions.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses, and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients, and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks.Requirements may change in the future with the evolving public health landscape.
Information about JPMorgan Chase & Co. is available at https://www.jpmorganchase.com/about/our-history.