Business Process Analyst
Onward Worldwide Management & Consultancy Makati Full-time
A. ROOT CAUSE IDENTIFICATION
- Review the performance of the company and identify the root cause of non- performing key performance indicators.
- Collaborate with the heads and assist in suggesting solutions for improvement
- Develop Dashboards to monitor each initiative and performance indicators to analyze if we are on track from time to time.
- Give feedback to department heads if they are on track or need to realign to their performance evaluation, workload coordination, and performance management.
- Write detailed reports, present findings, and give business suggestions to the Manager
- Report to the Corporate Strategy Manager the performance dashboard for transparency of corporate strategic movement status regularly.
- Analyze and come up with the best suggestion of the gap and corporate status by Org Chart efficiency, JD, correct manpower support, process efficiency, workflow, and tool management
- Review process documentation to ensure processes are cost-efficient, rational, risk-mitigating, and aligned to the company’s requirements
MANAGEMENT WITHIN THE AGREED SLA
Qualifications- Preferably with 2+ years of experience in process/continuous improvement experience
- Strong process automation experience
- Strong analytical skills and proven ability to think strategically
- Preferably with 2+ years of experience in identifying and implementing process changes to improve efficiency or quality
- Excellent verbal and written communication skills with all levels of internal stakeholders and ability to influence others towards a common goal
- With Six Sigma Green Belt Certification
- Excellent communication skills
- Solution focused attitude
- Advanced project management skills
- Health Care Plan (HMO) with Dental and Vision upon regularization.
- Group Life and Accident Insurance upon regularization
- Unlimited coffee when reporting on-site
- Vacation Leave and Sick Leave, Sick Leave convertible to cash by the end of the year
- Bereavement Leave of 3 days upon regularization
- Onsite facilities such as medical clinic and fitness gym
- Training and Development Programs
- Company Christmas Gift
- Employee Discount
- Company Events
- 13th Month Pay as mandated by the Philippine Government.
- Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)
- Birthday Gift
- Service Year Award
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